Guest Services

Eastland's Guest Services is here to make your experience a seamless one. Services such as hands free shopping and mobility equipment hire are available to all visitors. The team can assist with everything from lost property, transportation, personal shopping and more. 

Valet Parking

When time is of the essence, simply stop, step out of your car and stroll into the Eastland experience without a moment's delay. Valet parking customers also have access to car washing and our parcel valet service. Service charges may apply.

For any valet enquiries please contact Guest Services on 8820 8028.

Valet fee: $10. Standard parking charges apply after 3 hours.

Valet is located via Entry 6 off Warrandyte Road, or Entry 5 off Ringwood Street.

Parcel Valet

Valet Parking customers are invited to enjoy our complementary Parcel Valet services. Simply make your purchase, leave your shopping at the store, use the link in your ParkIt Valet text message to let us know how many bags you have and our Guest Services team will collect your shopping and deliver it to your car. 

Parcel Minding

If your hands are getting full simply drop off your shopping at Guest Services and the team will mind it all until you're ready to take it home. 

Click & Collect

Have your online purchases delivered to Eastland, saving you the hassle of waiting for your parcel at home and ready to collect at your convenience. Through ParcelPoint, you can select Eastland as the delivery location for many of your favourite online shopping sites including eBay, ASOS, The Iconic and more. The tracking service will alert you via email or SMS when your items are ready to be collected.

Private change room facilities are also available for you to try your purchases and if you're not satisfied with your purchases, our attendants will organise a return or exchange for you on the spot.

Click & Collect is located at B1 Guest Services via entry 5 off Ringwood Street, or entry 6 off Warrandyte Road.

Mobility Equipment

Complimentary mobility equipment including wheelchairs and motorised scooters can be loaned from Guest Services. Book by calling 9870 8377 or visit the Guest Services desks on Level 2 and Level B1. 

Gift Cards

The perfect present every time. An Eastland Gift Card is the ultimate way to keep that someone special spoilt for choice. The Eastland Gift Card is available to purchase online or in-centre at Guest Services.

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a gift box and are valid for 12 months. An Eastland Gift Card can be used at any store with EFTPOS facilities.

Lost and Found

Lost property is collected and stored at the Guest Services desk on Level B1 near Valet. All items are held for a period of two months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please call Guest Services on 8820 8028 to provide a description and leave your details.

Personal Shopping

Eastland has partnered with Personal Stylist, Rachel Dennis to give you a truly unique shopping experience. Rachel spent over a decade working as a Stylist for the Seven Network and has worked with top celebrities to get them red carpet ready for events which have been featured on Best Dressed lists across the country.

Book a personal shopping experience to find a new style for yourself, or find the perfect gift for someone special. To book a session with Rachel, please contact Guest Services on (03) 9870 8377 or 

Find out more about Rachel Dennis at

Guest Services is located on Level 2, near H&M and also on Level B1 near Valet Parking. For more information call 9870 8377, or email us at